Refund policy
Returns & Refunds
We want you to love your Simple Swaps purchase. If something arrives damaged, defective, or incorrect, we'll make it right.
Eligible for a refund or replacement:
- Items that arrive damaged or defective
- Wrong item received
To request a refund or replacement, email us at hello@simpleswaps.co within 30 days of delivery with your order number and a photo of the issue. We'll respond within 1–2 business days.
Not eligible for returns:
- Change of mind or buyer's remorse
- Items damaged due to misuse
Refunds are issued to your original payment method within 5–10 business days of approval.
If you have any questions, contact us at hello@simpleswaps.co